Those Lucky White Sox: Kenny Williams Is One Of The Few Grown-Ups In Baseball!

Chicago White Sox General Manager Kenny Williams is reportedly grumpy, utterly focused, unhappy, and always paranoid.

Games, with their seesaw suspense, are just too much for this guy, who prefers to turn away from them.

In a phrase, he?s my kind of guy.

This isn?t some Moneyball statistics nerd, but someone who eats, sleeps, and dreams baseball. All of his nightmares probably happen between the lines.

Who better to entrust a major league baseball franchise?

Maybe I?ve spent too long in LA, or maybe just the right amount of time, but I?m really tired of these perennial adolescents who are put in charge of ball clubs.

Maybe they excelled in some Harvard MBA classes, or they married the boss?s daughter, or they simply got lucky, but these also-rans, these punks who could be poster boys for Jenny Craig, simply don?t impress me.

Baseball throws off some wonderful statistics, don?t get me wrong. As a kid I could recite all of the batting averages of the White Sox, and most of the ERA?s of the pitchers.

But ink, printouts, pie charts, and graphs don?t win ballgames.

Sleepless nights, do. Guzzling quarts of Maalox, chewing innumerable Tums and Rolaids tablets, treats like these win games and championships.

Like a good parent who knows how to dispense the guilt to his kids, Kenny Williams is loudly telling everybody how he?s suffering in silence.

While the guys on the field are enjoying fame and the perks of youth, the GM is growing old and infirm, and he?s doing it for you; thank you very much!

Somebody has to be a grown-up around here, and Kenny Williams is stepping up.

And when his kids excel, he?ll say they did it all by themselves.

Sure.

Dr. Gary S. Goodman, President of Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone® and Monitoring, Measuring & Managing Customer Service, and the audio program, ?The Law of Large Numbers: How To Make Success Inevitable,? published by Nightingale-Conant. He is a frequent guest on radio and television, worldwide. A Ph.D. from USC's Annenberg School, a Loyola lawyer, and an MBA from the Peter F. Drucker School at Claremont Graduate University, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations from Santa Monica to South Africa. He holds the rank of Shodan, 1st Degree Black Belt in Kenpo Karate. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: gary@customersatisfaction.com.

For information about coaching, consulting, training, books, videos and audios, please go to: http://www.customersatisfaction.com

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